The Slingbox PRO Review (Page 5 of 6)
Configure Remote Viewing
If you want to watch your Slingbox from anywhere outside your home, you'll need to configure port forwarding on your network router. This part is the most challenging, and is often where the non-technical throw their arms up in confusion. If you're fortunate enough to have a UPnP capable router, this step is smooth sailing. The setup wizard can “auto-magically” program your router for you.
The problem is not all routers are capable of this, and so require a bit of manual tinkering. Sling Media has made it a goal to help folks get past this step, which is one of their biggest roadblocks to mass acceptance. For one, Sling has put together an extensive list of routers (by brand and model number) that contains detailed, graphical, step-by-step instructions on how to configure it for a Slingbox. If your router is listed, there’s a pretty good chance you’ll be able to set it up on your own.
For those who’s router isn’t listed (or just don’t get it), Sling Media is taking new strides to help you get set up. If you fail to activate remote viewing on your first attempt, you 'll be presented with the option to initiate an online chat conversation with a Sling Media support representative that can guide you through the process. These knowledgeable folks do nothing but setup Slingboxes all day, so they should be able to help. If you still have problems, you can authorize the representative to remotely take over your computer, and he/she will complete the setup process on your behalf. There’s obviously a level of trust required to allow this, but you’ll be able to see everything they do on your PC screen as it happens.
RSS
