You highlight the issues in myth #3 and offer no resolution yet you call the myth busted? Sad. Very sad.
Dish is losing subs and has an aging fleet of sick birds. They're falling behind DirecTV, and badly.
Nobody needs to be able to confirm that I own 3 of these devices. Look at Dish, they tried to locate all Coolsat owners. Media firms have too many lawyers. Why take the chance?
Restore my ability to manually connect ASAP please.
Rick
Sling Accounts 101: Separating Fact From Fiction (Page 2 of 2)
Categories: SlingCatcher PC
Getting Ready for the Future
Of course, there's another reason why Sling is making the shift to Accounts over the traditional Finder ID, and that's growth. The Sling experience is moving beyond the Slingbox and into new frontiers. As Sling Media expands the definition of what it means to be a Slinger, having a common ID across all these different devices and services makes a whole lot of sense.
Take the SlingCatcher for example. Without the Sling Account, you'd need to manually input the SingFinder ID of every Slingbox you own using the standard 10-digit keypad on the remote control. That does NOT sound like fun. Accounts allow you to get going quickly by entering only your e-mail address and password, which gives you access to all your Slingboxes.
Another area of growth that heavily relies on Sling Accounts is the upcoming Sling.com website and video portal. Here, logging in to your Sling Account lets you do all kinds of things, including fire up a web-version of SlingPlayer and watch your live TV from anywhere. The ability to load SlingPlayer 1.x onto a flash drive and run it on a remote PC was convenient, but this is even better.
"Sling Accounts is really part of a much bigger picture than just connecting to Slingboxes from SlingPlayer 2.0," said MegaZone. "It is the foundation for a lot of other work we're doing, some which will be obvious to users as it rolls out, some which will be on the back end and not as visible. But, Sling Accounts will become increasingly vital to our products and services, and it is really centered around improving our offerings to the users and our ability to provide quality support."
Think about all the other possibilities that Accounts offer between Sling devices. I'm only brainstorming here (really, these are my UNCONFIRMED ideas for how accounts could be used), but if Clip+Sling becomes real, how about the ability to easily find and stream the clips you created directly to your SlingCatcher... or even SlingPlayer on your mobile phone? How about some social networking features like a friends list and being able to see your friends clips, or maybe what clips or shows they are watching through Sling.com right now? Again, none of that is confirmed, but I guarantee it's not possible without accounts.
The Top 3 Sling Account Myths
As a long time Slinger, I'm pretty passionate about the changes, for the better or worse, Sling Media makes to my Sling experience. In the case of Sling Accounts, I personally believe it is a major improvement. Of course, there are those out there who have been vocal about some concerns or apprehensions surrounding Sling Accounts. Rather than beat around the bush, I thought I'd take the community's concerns straight to Sling Media, Adam and Jamie style, to see if they could shed some light on what's true and what isn't for the top three Sling Account myths:
Myth #1: "Now that Sling Accounts is out, is Sling Media monitoring what I watch on TV and selling that data to third parties?"
Even reading this question will send shivers up your spine. It may not be as big a conspiracy as Area 51 or Watergate, but if you're paranoid about big-brother looking over your shoulder, it would be a major reason not to use a Slingbox.
First of all, there are significant technical limitations to how Sling Media would even be capable of doing this. They can't, for example, monitor your video streams in real time. Once the connection to a Slingbox is made, it goes direct between the source and client. Sling does not intercept your video stream and pump it through their servers; it would be extremely expensive.
So what, hypothetically, could they do? The conspiracy prone believe that when using the internal tuner, the channel and time gets reported back to a server at Sling Media. This obviously wouldn't be useful for external sources, but if you were to buy into the conspiracy, you'd believe that the new Guide tracks what channels you click and when, then combine it with your zip code and service provider to narrow it down to a specific program. Again, all this is according to the tin-foil hat brigade.
"False," says MegaZone from Sling Media. "And, you could verify that yourself by setting up a packet sniffer and watching what happens while you stream. Beyond any call to our servers to make the initial connection, you shouldn't see any outbound activity to us. Besides, we're such a small percentage of the live TV viewership; the data wouldn't be valuable or useful for ratings analysis anyway."
Sling Media's current privacy policy backs up his claim. In order to collect that kind of data, Sling Media would have to disclose it. Give it a read through, and while they can monitor the frequency in which you use Sling products, there is nothing there giving permission to collect data regarding your viewing habits. A change to the privacy policy in the future could open the doors to big-brother style tracking, but for now, it's not in the cards.
For those who still "want to believe," MegaZone has a little advice. "There are dozens of places to get a disposable, non-personal e-mail address. Use one of those to create your Account if you object to revealing personal information."
Myth Status: Busted
Myth #2: "Is the move to Sling Accounts a sign that using a Slingbox is going to become a fee based service?"
"There's no ulterior motive; no plans to start charging fees or anything like that." That's the short of it from MegaZone, and I believe him. Charging a fee for users to access their Slingboxes would be silly, not to mention a quick way to rise to the top of everyone's hate list.
That being said, I do see some opportunities for paid services from Sling Media in the future. In regards to the Sling.com website, (again, my own brain coming up with ideas here) perhaps they could offer pay-per-view or a monthly service for certain premium video content and movies, similar to Netflix. If I could stream new Hollywood blockbusters to my SlingCatcher, it would be an unobtrusive paid service that really wouldn't be possible without Sling Accounts.
Myth Status: Busted
Myth #3: "What if Sling Media goes out of business? How will I still use my Slingbox?"
With EchoStar's piggy bank behind them, I seriously doubt this is going to happen. However, it is still a valid question, and I do understand everyone's concern. It's a rough economic time, and we're seeing a bunch of "it'll never happen" type of things come to fruition. As a Slinger who wants to use his Slingbox forever, I firmly believe Sling Media should bring back a manual way of connecting to a Slingbox from SlingPlayer clients and the SlingCatcher.
I'm not alone on this position. Even MegaZone is on board with getting a manual connection option back into the mix.
"Personally, I agree that SlingPlayer should be usable without logging in. Some people are paranoid about privacy and just don't like having accounts. I focus more on availability - being able to connect even if something happens to our servers. So, I'd like to see a local copy of the data that works as a fallback if SlingPlayer can't login to the server; to maintain functionality if anything were to happen."
The other thing that's being forgotten here is that Sling Media, as an entity, has value. If in the event EchoStar dissolved, you'd most likely see a buyer swoop in and pick up Sling Media before it would ever go "out of business."
"Look at ReplayTV," says MegaZone. "They've gone bankrupt twice, once as ReplayTV and once as SonicBlue, and changed owners a couple times. Yet, users still receive service."
I find it funny he used replayTV as an example. I still have an old Panasonic Showstopper (replayTV in Panasonic trim from 1998) that's still kickin'.
The main reason for bringing back a manual connection option really doesn't have anything to do with the company going under. Since the release of Sling Accounts, it's been discovered that in certain cases, like behind a very strict firewall, some users have been unable to connect to their accounts, and therefore, to their Slingbox. This is something they probably didn't forsee, and may address in a future SlingPlayer revision.
Myth Status: Plausible, though extremely unlikely
Conclusion
At this time, SlingPlayer for Windows 2.0 and SlingPlayer for TV (the SlingPlayer client built into the SlingCatcher) are the clients currently using Sling Accounts, plus Sling Media's support system. The true value behind this change won't be fully obvious until other clients are released or updated with Sling Account sign-in, and Sling.com is unveiled to the public. Expect it to find its way into newer mobile clients (Blackberry should be first with iPhone following) and into major updates for existing clients.
Once the true vision for Sling Accounts is realized, and you begin to get the idea that it really does simplify and enhance the Slingbox experience, no doubt you'll begin to wonder how you managed your Slingbox without it.
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View unverified member's comment - posted by noel646
View unverified member's comment - posted by noel646
RDeHaven said: You highlight the issues in myth #3 and offer no resolution yet you call the myth busted? Sad. Very sad. Dish is losing subs and has an aging fleet of sick birds. They're falling behind DirecTV, and badly. Nobody needs to be able to confirm that I own 3 of these devices. Look at Dish, they tried to locate all Coolsat owners. Media firms have too many lawyers. Why take the chance? Restore my ability to manually connect ASAP please. Rick
I call myth #3 busted because the myth is based around the idea that a failed Sling Media would result in all Slingboxes ceasing to function, and when you look at the facts, it's just not going to happen. Sling Media would more than likely change hands to a new owner than be left to fail completely, and since they're already revisiting bringing back manual connections for other reasons, it would be a moot point anyway.
Matt Whitlock's Mind Over Matt'er - Technology musings, opinion, and more.
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Sorry to nit pick but you said 'more than likely change hands to a new owner.' This is not a 'fact' but speculation. It's also speculative that they would continue the service. The fact is that right now with version 2 you cannot manually connect to a piece of equipment that you own outright. Sling decided after the fact to change the way that the equipment worked.
Without the manual ability to use the device you are just one decision away from having another useless piece of equipment. What if MLB decided that they could improve their revenue enough if they were to buy and bury Sling?
I also believe that Sling would get acquired by another company if Echostar were to fail. It's just too cool to let die. After all that's why we all bought (at least) one.
I also fear that my 2 ReplayTV's will die someday. The service is known for going down much more frequently these days. Each time there's a change of ownership there is a great deal of anxiety that runs through the userbase. Sling could eliminate this by simply restoring the original functionality.
RDeHaven said: Sorry to nit pick but you said 'more than likely change hands to a new owner.' This is not a 'fact' but speculation. It's also speculative that they would continue the service. The fact is that right now with version 2 you cannot manually connect to a piece of equipment that you own outright. Sling decided after the fact to change the way that the equipment worked. Without the manual ability to use the device you are just one decision away from having another useless piece of equipment. What if MLB decided that they could improve their revenue enough if they were to buy and bury Sling? I also believe that Sling would get acquired by another company if Echostar were to fail. It's just too cool to let die. After all that's why we all bought (at least) one. I also fear that my 2 ReplayTV's will die someday. The service is known for going down much more frequently these days. Each time there's a change of ownership there is a great deal of anxiety that runs through the userbase. Sling could eliminate this by simply restoring the original functionality.
Yeah, I suppose it is a bit of speculation on my part. Your argument is sound, and you would be correct by stating that if Sling Media up and disappeared tomorrow, it would be a problem, at least for those with a PRO-HD or Catcher. On that fact, I'm willing to make an edit and call Myth 3 plausible, though extremely unlikely. I would still say it's busted for those who believe the move to accounts was an intentional way to leave users high and dry. Besides, if Sling were to go down, I think they would have done their customers right and released an update for direct connections anyway. And even if they didn't, hackers would have it tackled in short order.
I still have no doubts the brand, customer base, and technologies of Sling Media are valuable, and would be snatched up. And no, I don't think it would be the MLB.
And I also believe that this particular hole won't exist long enough for it to be of any concern. Users have spoken, and there are many reasons why a direct connect option is valuable. I'm not a gambling man, but I'd willing to bet this is resolved in the near future.
Matt Whitlock's Mind Over Matt'er - Technology musings, opinion, and more.
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I'd be happier if the account could be more customizable, like maintaining your own favorites icons.
Example: I'm using the Canadian version and the favorites icon selection is extremely poor. I don't get many of the channels listed, while I do get about a hundred more where there is no icon. I don't understand how someone thought the available icons could be determined by someone living thousands of miles away from where the slingbox is deployed.
I don't have a problem with Sling Accounts, I have a problem with Sling Media FORCING users to create one. Bottom line...they should be optional. There's absolutely no reason for Sling not have this feature. People should be able to choose whether to login to the Sling Service or just connect to their Slingbox directly with IP and port.
Also, in regards to Myth #1, I have no doubt on my mind that Sling will (if they aren't already) monitor and sell the data. Tivo does it, all the cable companies do it, and Echostar and Directv do it (this is why they pressure you to connect receivers to phone lines). There's a huge amount of money to be made with this data...they'd be foolish not to sell it. Without this information Tivo wouldn't have been able to tell us that Janet Jackson's wardrobe malfunction was the most reminded clip in history.
Additionally, Slingplayer 2.0 and the program guide make it very easy for this information to be collected.
Also, you mention that the Privacy Policy does not allow for this, however, Sling states "We may make changes to this Privacy Statement from time to time for any reason." That's a wide-open hole to do whatever they want.
I have nothing against Sling collecting the information or against Sling accounts but there are two things to consider:
1) This article is very slanted and does not state all the facts.
2) People should be able to opt out of Sling accounts and/or any future data collection.
Well Keefe, there's nothing you said that wasn't directly addressed in the article.
Everyone seems to be in agreement that direct connections should return. The majority of users will never need that ability, but it doesn't hurt to have it for those who do.
Believe the myth if you want, but they're not collecting data on your Slingbox viewing habits. My research, discussion, and investigation told a different story. You disagree? Prove otherwise.
You are correct that I said the privacy policy currently doesn't allow for it, but I also acknowledged, in the article, that it can be changed.
Your second numbered point is basically restating your first paragraph, bring back direct connections, but your statement to opt out of future data collection is pretty flimsy. You don't create opt outs for things you don't do. Sling Community, for example, doesn't give an option to opt out of receiving our direct mail catalog. Why? Simple, because we don't send one.
As far as my article being "slanted" and not stating all the facts... you've been a member of the community now for over a year, so you should know that if you're going to make a claim like that I'm going to call you out on it. Tell me... what "facts" am I missing?
Matt Whitlock's Mind Over Matt'er - Technology musings, opinion, and more.
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Sling sounds a lot like Henry Paulson these days - "Trust Us".
I'm not worried that they are collecting my data since they have no clue what I'm actually watching. They may be able to tell I just typed in "57" into the device hooked up to my s-video connection, but they don't know if I have a Cable, satellite, or over-the-air tuner on the other end since sling doesn't support any of the devices I have connected.
Even if they did know what device I was using, they've demonstated they have no knowledge of what channels are available in my location with the choice of favorites icons I have to deal with in version 2.0. At least in ver1.5 you could add your own icons.
View unverified member's comment - posted by noel646
Matt Whitlock said:RDeHaven said: You highlight the issues in myth #3 and offer no resolution yet you call the myth busted? Sad. Very sad. Dish is losing subs and has an aging fleet of sick birds. They're falling behind DirecTV, and badly. Nobody needs to be able to confirm that I own 3 of these devices. Look at Dish, they tried to locate all Coolsat owners. Media firms have too many lawyers. Why take the chance? Restore my ability to manually connect ASAP please. RickI call myth #3 busted because the myth is based around the idea that a failed Sling Media would result in all Slingboxes ceasing to function, and when you look at the facts, it's just not going to happen. Sling Media would more than likely change hands to a new owner than be left to fail completely, and since they're already revisiting bringing back manual connections for other reasons, it would be a moot point anyway.
I fully disagree with the approach. This is my hardware. I do not wish to have an internet connection. I cannot use the hardware since they updated it - because it does not work without internet access to their servers. I do not have to wait for Sling Media to go bancrupt, my slingplayer is already useless because I do not have internet.
sling123 said:Matt Whitlock said:I fully disagree with the approach. This is my hardware. I do not wish to have an internet connection. I cannot use the hardware since they updated it - because it does not work without internet access to their servers. I do not have to wait for Sling Media to go bancrupt, my slingplayer is already useless because I do not have internet.RDeHaven said: You highlight the issues in myth #3 and offer no resolution yet you call the myth busted? Sad. Very sad. Dish is losing subs and has an aging fleet of sick birds. They're falling behind DirecTV, and badly. Nobody needs to be able to confirm that I own 3 of these devices. Look at Dish, they tried to locate all Coolsat owners. Media firms have too many lawyers. Why take the chance? Restore my ability to manually connect ASAP please. RickI call myth #3 busted because the myth is based around the idea that a failed Sling Media would result in all Slingboxes ceasing to function, and when you look at the facts, it's just not going to happen. Sling Media would more than likely change hands to a new owner than be left to fail completely, and since they're already revisiting bringing back manual connections for other reasons, it would be a moot point anyway.
I did change my stance on Myth #3 in light of a compelling argument from RDeHaven. However, I'm not quite sure I'm following you on your point. You can use Slingbox on a local LAN without logging into a Sling Account; SlingPlayer still discovers and connects to Slingboxes on the LAN just like it always has... no Internet connection required.
If you're talking remote connections, Slingbox wouldn't work without an Internet connection period, Sling Account or not.
Matt Whitlock's Mind Over Matt'er - Technology musings, opinion, and more.
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As a brand new sling box purchaser I am VERY disappointed to find that there is no way to manually configure the sling box or sling capture devices. Most of my intended use in inside a private network that simply does not have internet connectivity.
I can't even change configure on the devices without connecting them to the public internet. And when not connected to the public internet there is no way to get them to work across different subnets. Yes, my private network has a couple of different subnets and real routers. EVERY other device I have connected to it works just fine. But slingbox makes it impossible for me to do any manual network configuration.
These brand new products are going straight back to BestBuy. I thought I was buying usable hardware, NOT some kind of service that removes all control from me.
I'm sure most users find the accounts a very easy way to set up and use the products. But to preclude any manual connection options is either the height of arrogance or the depths of naivete.
What a shame. In every other regard it looks to be a really cool product.
Matt Whitlock said:
I did change my stance on Myth #3 in light of a compelling argument from RDeHaven. However, I'm not quite sure I'm following you on your point. You can use Slingbox on a local LAN without logging into a Sling Account; SlingPlayer still discovers and connects to Slingboxes on the LAN just like it always has... no Internet connection required. If you're talking remote connections, Slingbox wouldn't work without an Internet connection period, Sling Account or not.
It is impossible to configure the SlingBox without an internet connection. You can't even get it set up to test it unless it is connected to an active internet connection. And use across a LAN without internet requires that the SlingBox and viewer be on the same subnet. Some of us actually do have multiple subnets with routers in between them on our private networks. I can find no way to manually connect across subnets without using the sling account. Sling has hobbled this hardware.
DontBother said:Matt Whitlock said:I did change my stance on Myth #3 in light of a compelling argument from RDeHaven. However, I'm not quite sure I'm following you on your point. You can use Slingbox on a local LAN without logging into a Sling Account; SlingPlayer still discovers and connects to Slingboxes on the LAN just like it always has... no Internet connection required. If you're talking remote connections, Slingbox wouldn't work without an Internet connection period, Sling Account or not.It is impossible to configure the SlingBox without an internet connection. You can't even get it set up to test it unless it is connected to an active internet connection. And use across a LAN without internet requires that the SlingBox and viewer be on the same subnet. Some of us actually do have multiple subnets with routers in between them on our private networks. I can find no way to manually connect across subnets without using the sling account. Sling has hobbled this hardware.
You're right, it does require an Internet connection to set up a Slingbox now. I guess I've always realized that, but I have other devices that require an Internet connection to set up too, so I guess it's just not as big of a deal to me. You're right though, an offline means of setting one up would be a good thing to have for those who don't have web service and only plan to use Slingbox locally (I do wonder how many people that would be... my guess would be not many).
I follow you on your specific problem, but I seriously doubt most people run their private network on multiple subnets. Besides, we're all on the same page that direct connections should be brought back.
The important thing here is that I disagree Sling has "hobbled" the hardware, at least not intentionally. For the vast majority of users Accounts are a blessing that makes everything easier. It even solves your subnet problem, provided you have an Internet connection (and since you're posting here I would assume that you do).
That being said, I would also like to see a few of those less used, but important, power user features return to SlingPlayer.
Matt Whitlock's Mind Over Matt'er - Technology musings, opinion, and more.
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Add me to the list of long time Sling users that are very upset with the addition of the changes to Slingplayer that now require internet log-in to both configure and use my Slingboxes and Slingplayers. A manual configuration method and a manual connection method must be added back, and quickly to restore my faith in Sling, and to return my customer satisfaction.
One major item the article overlooks is the how the change occured to us loyal users. It started with an innocent "pop-up" style message that a new version of Slingplayer was available and recomended its download. I did. This lead to another message tellong me my Slingbox firmware had to upgeraded as part of the process. So i did that as well. In fact I did it to both of Sling devices (one Classic, one AV), and four PC's Slingplayers.
Upon completion here is what I was rewarded with: ALL four Slingplayers and both Slingboxes have the much documented "split-video" problem. If you don't know what I am talking aboit... LUCKY YOU!!! Many of us have this problem. After a few seconds or minutes of use... our screens suddenly split with a horitonal line near the top, and sometimes a vertical split line also. It make watching the Slinbplayer impossible. If you want the entire horror story, fo to the forums and search "split video."
Here's the worst part... Sling still has not come up with a fix (Beta's for fixing the problem do not fix the problem). Sling offers NO roll-back for the firmware update nor the Slinglayer upgrade. So I am left with four PC's with Slingplayers and two Slingboxes that are totally unusable. Even after all of these many days (I can start measuring in weeks now), I cannot use my Sling devices. And, yes, I have reported the problem, supplied the technical details, tried the fixes.
If this is starting to sound like an rant... well, I guess it is. I will add one more issue befoe I end. Another problem is that frequently the attempt to log-in on the new Slingplayer results with a failure to connect after waiting many minutes of trying (on a known good and working internet connnection). This appears to be another "bug" in the new Slingplayer that is documented in the forums.
Bottom line... I have contacted all of my friends and family that also possess Sling devices and have to;d them "DO NOT, DO NOT, DO NOT UPGRADE TO SLINGPLAYER 2!!!
Slingmedia... Please listen.
Or you can just avoid upgrading to version 2.0... Version 1.5 works fine for me and if I can figure out what registry or config file value to change so it doesn't check for a new version and popup the annoying dialog, I'd be happy.
Let's see...
I installed the 2.0 client and firmware upgrade on my Classic. I wasn't thrilled with the picture quality. I also was not happy about creating an account. I hosed my channel guide because I hacked the XML to remove the channels I had no interest in, and all it did was re-update the channel guide in my account. I did this several times - not knowing that the updates were appending instead of replacing.
I don't want equipment on my home network pinging the outside world without my permission - and now with ISPs setting bandwidth limits I don't want chatty devices eating my precious bandwidth, especially when I'm not using them.
I downgraded my Classic's firmware back to 1.0.99 and am running the 1.5 client with my "-", "+", "Enter", "Last", "CLR" buttons right at the bottom where I like them. I go to http://www.tvguide.com/listings/index.asp for my program guide. I don't need my SlingPlayer to duplicate it. It is my opinion that the 1.5 client's GUI has a better functional design than the 2.0 client's GUI. All the bells and whistles don't make a product better if they aren't being used.
Mr. Whitlock,
May I suggest the following design change? Have the setup program have 2 installation options: "Typical" for the slow people - who need everything automated and the advanced features greyed out, and "Custom" with all features available for those of us who want to enable/disable functionality and features as we choose.
SlingMedia is suffering from "trying to be all things to all people" backlash. Make "being all things to all people" optional. You could have saved yourself from this headache.
When visiting New England do you find that you are non-rhotically challenged?
I like some of the features of 2.0. The only problem is that it doesn't work as well as 1.5. The main PC I bought my slingbox for is a wireless only PC, and Slingplayer 2.0 won't recognize the wireless connection. Thus, it won't let me sign in. So I have no favorites, and no replacement guide. I reported this during the open beta in the 2.0 forum. No resolution. Other people have the same issue, yet the player was made GA. Why? Shouldn't 2.0 be at least as good as 1.5?


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