Dish Network has started selling the DTVPal
WARNING: $8.95 Shipping per unit + your local sales tax

I will be keeping a list of alternative retailers at http://epg.notlong.com
I have some listed selling them for as little as $39.99 before coupon

Malouff said: Matt Whitlock or Brandon C. do you know how Dish Network will handle the firmware bugs? Can the firmware be updated over the air or will be require the units to be sent in for a upgrade/replacement? If it does require sending in the unit who pays for the shipping?

 I can only speak for myself and I am sorry but I don't know how they will do upgrades. But, what upgrades are you thinking they might need to do? 

I picked up a DTVPal at Sears last night after seeing all the reviews for months now. Plus having a SlingBox PRO I am hoping Sling will add support for remote controlling it in the firmware (I have not fully tested it yet).

It was a PITA to purchase as:

1) It was 8:50pm and was almost impossible to find any cashiers even though closing was at 9:30pm.
2) The UPC would not come up on the register and they had to go find another solution.
3) After using the $40 government card they could not take the $25.16 balance on a credit card and required cash.
4) They could not initially make change for $40.16 cash I gave them and had to find a register that could make change.

I impressed by the size or lack thereof. I have a Magnavox TB100MW9 from Wal*Mart that is huge by comparison.

***** Dish network is a rip off and their warranty isn't worth the paper it's printed on! *****

Since it is the only converter with any hope of allowing me to continue to program my VCR / DVR, I waited for months for the DTVpal to ship, and ordered 2 using my coupons just before they expired middle of last month. The units arrived barely a week before my vacation. I immediately installed one on our bedroom TV, and it seemed to behave OK.

We were then out of town for just over a week. When I got back, the DTVpal was dead. It turns on, loads the schedule, then gives me maybe a minute of TV, then the picture freezes. Sometimes the sound continues, sometimes it stops shortly afterwards. Then it will "reboot", reload the schedule, and the whole cycle repeats.

I emailed echostar support on 8/8, and they kept insisting that they couldn't help me without an account number. WTF? The whole idea of these boxes is that I don't have to pay the monthly fees for service and crappy support.

On 8/12 I found their tech support "chat" and spent 45 minutes online with "Alvaro", who confirmed that my box was broken, and that they would replace it. He took my name, address, and phone number, and said I'd get a confirmation call in 3 days that a replacement had been shipped.

NOTHING!

Yesterday I called their 888-667-0633 customer "support" number from the instruction book. They transfered me a couple times to a different number, and I again explained the problem, and they again realized the box was defective, but again, without an account number, they don't have a clue how to replace the thing. They were supposed to figure it out and get back to me, but it's now a day later and no response.

A couple days ago I unpacked the second unit, swapped it with the failed one, and so far it is working OK. We'll see if it lasts more than a couple weeks.

And no, something nasty didn't happen to the house power while I was gone. The TV is plugged into the same outlet, and it's fine. And I have a whole house data center grade surge suppressor installed off the main breaker box that has saved me many times in the two decades we've lived here.

I did confirm that there is no way to field upgrade the firmware on these boxes to fix all of the firmware bugs that they went ahead and shipped with this product that shouldn't be out of beta test at this point. So firmware upgraded will require replacing the entire unit at customer expense.

Does any one know the logistics of returning something that was purchased with one of the government coupons? They would have expired by now, so they can't just reactivate them like the first place did that I ordered the DTVpal, but then didn't get product and canceled all their back orders.

I'm an end user who received two DISH TR-40CRA with my two coupons after having reviewed the comparisons at http://www.cecbcomparison.com/

It actually works pretty well but I have two real problems with it:

1) It powers itself off after a few hours, forcing me to hit the Power button on the converter remote and wait for it to "redownload" alleged new channels every single time I turn on the TV.

2) There are only three channels with a strong enough signal in my area (central Louisiana) that I can pick up. Yet the converter has "found" new services from stations hundreds of miles away as it bounces off the atmosphere or something. I can't get a signal from them greater than "0" so I have to scroll with the remote through 12-15 non-reachable signals instead of just the the three that do work. A real pain in my backside.

ORDERED THE TR-40CRA ONLINE, FROM SOLID SIGNAL, PRICE WAS $45.01 PLUS $8.95
SHIPPING, SO I PAID OUT $13.96 CASH.
CONNECTED ACCORDING TO INSTRUCTIONS, SEVERAL TIMES. ALWAYS, NOTHING.
NO PICTURE, NO SIGNAL, NO NOTHING. BLACK SCREEN WITH WHITE LINES.
HAD DIFFERENT PEOPLE TRY IT, STILL NOTHING.

I USE AN ANTENNA CONNECTION. CAN'T AFFORED TO GET CABLE.

SO, IS IT BROKEN, OR WHAT? WHAT CAN I DO?

I just received my DTV Pal Plus and it seems nothing has been coreccted with these. Within a day it started turning itself on & off without any timer being set and the remotes for everything sitting on the coffee table (I had thought my wife was sitting on it or something) and today I turned it on and got nothing. It would not respond to the remote either so I had to unplug it for a few minutes. Back it goes, you'll see this on clearnace shortly I suspect, with the rest of the garbage. I dont find this acceptable in my $50 Walmart VCR and its definitely not OK in a $85 unit. :<

Bob, I got the same response when I first inquired, give us your account #.

I too cried WTF! Then I got an email that pointed me to this site. Hopefully someone will respond about the issue I wrote about.

At this point I must "echo" Bob's sentiments. I'm not very happy with the Dish // Echosphere product support, nor their insistence on some freak'n account #.