OUR NETWORK:TiVo Community TechLore MediaSmart Home Pogoplugged See all... About UsAdvertiseContact Us

Slinger Hit With $27,000 Data Bill

Every Slinger knows how great it is to catch up on a football game while waiting in an airport, after hours during a business trip, or in the case Wayne Burdick from Illinois, catching a Bears game while waiting for his cruise ship to set sail. What wasn't so great for Wayne, however, was the surprising $27,000 statement from AT&T, his wireless data provider, sent him.

Of course, Wayne first assumed there was an error or fraud, so he called AT&T to have the charge investigated and reversed. After being told the charges were legitimate, it turned out Wayne was billed at international roaming rates while using his Slingbox at port in Miami, which at two cents per kilobyte of data over two and a half hours of slinging is a lot of coin.

It turns out that Wayne's data card connected through the cruise liners onboard network, which would be billed at international roaming rates. What was unclear is why the onboard cellular network was turned on while in port, as most cruise liners shut down these networks when within range of a land based provider.

AT&T did try to send him repeated warnings of the roaming charges via SMS text messages. The problem was they were sent to the number for his data card, which had no ability to receive or display them. Chalk that up to additional bad luck for Wayne, but AT&T should have known better than to send SMS messages to an air card.

After several attempts to resolve the situation with AT&T went nowhere, Wayne wrote up the Fixer Team at the Chicago Sun-Times for a little help getting AT&T to listen to reason. Ultimately, they were able to get AT&T to drop the $27,700+ charge.

This isn't meant to scare you Slingers into never using your Slingbox on the road or over a cellular data network. However, let this be a warning to you to use caution when operating your data card in the vicinity of a cruise liner or when traveling to a place where roaming rates could apply. Always try to verify what network you're connected to before you begin to watch the big game.

Read More In: News, Rumors and Gossip Sports

Sling News from The Sling Community Team


Discussion:    Add a Comment | Comments 1-7 of 7 | Latest Comment

February 23, 2009 7:24 PM

Funny! At least since it didn't happen to me. :) I hope at least his team won!

...Follow Me on Twitter... Why is it after I push 1 for English I still can't understand the person on the other end?...

February 24, 2009 10:54 AM

Gives AT&T an excuse to be down on slingplayer for iPhone.

February 24, 2009 11:30 AM

Did he pay?

Yeah, sure.

When Burdick received the bill he complained to AT&T, who eventually offered to reduce the bill down to $6,000 - hardly comparable to the $220 he reckons is average.

February 24, 2009 7:25 PM

One comment:  It is very likely that the data card software utility that runs on the data card can in fact receive SMS messages (at least the AT&T app. I have used in the past could).  The problem is that the notifications are often subtle (like just a little envelope icon in that utility that shows up).  He probably would not notice those if he was watching TV on the slingplayer.

February 24, 2009 8:14 PM

Man there are a ton of posts about this. Seems everyone is posing about it.
See this Twitter search.
http://search.twitter.com/search?q=slingbox

...Follow Me on Twitter... Why is it after I push 1 for English I still can't understand the person on the other end?...

February 25, 2009 10:03 PM

xultar said: Gives AT&T an excuse to be down on slingplayer for iPhone.
What if he butt dialed a cell phone and wouldn't that acquire the same bill over the ships network (if never disconnected). If that's true could happen to any cell phone and not just sling.

Slinging with SlingBox Pro - Motorola DVR (Comcast) and analog tuner (SlingBox)

March 14, 2009 8:50 PM

That sounds a lot like what happened to my friend...he got a fancy Windows Mobile phone from Verizon some time back, and even though he disabled broadband and dial-up networking, the phone re-created the dial up connection and Automatic Updates ran up something like 40,000 minutes of airtime in one month.

After convincing Verizon that it's impossible to use a phone for that many days continously without sleep, they dropped the bill down and helped him disable dial-up netowrking and the software that recreated the connection so it couldn't happen again.

Discussion:    Add a Comment | Back to Top | Comments 1-7 of 7 | Latest Comment

Add Your Reply

(will not be displayed)

Email me when comments are added to this thread

 
 

Please log in or register to participate in this community!

Log In

Remember

Not a member? Sign up!

Did you forget your password?

You can also log in using OpenID.

close this window
close this window