April 21, 2006 6:28 PM

Shaboogie,

1) are you logged into that PC as administrator? you must be admin to install/run the software.

2) did you say "yes" or "no" to the question of have you installed the software before? make sure you click "no"

3) did you close the old version of the software prior to installing the new version (if applicable)?

Best,
Jeremy

April 22, 2006 4:04 PM

shaboogie said:
now what..i called support,,they said they never heard the complaint before

Here's something to try.
Check and see if you have .NET Framework installed. If so Uninstall it and then go to Windows Update >Custom and install again.

Have a Sansa device or MP3 player, then check out The latest!
Follow Me on Twitter

April 24, 2006 8:14 PM

shaboogie said:

1) i am admin
2)i said yes to installed before,,but then afgter it didnt work, i uninstalled and dowloaded complete software
3)yes

now what..i called support,,they said they never heard the complaint before

Can you please email me with your contact information?