Your AE is the router, not your modem.
A lot of us are having this problem. Try 10.0.1.237 on your Port Mapping. It hasn't worked for me yet but I'm told that's what we should use... Please let us know if it does!
Stratocaster
I'm on day four of being unable to make this software work with a simple Mac configuration.
I have an iMac G5. I have an Airport Extreme. I have a Slingbox.
I have my Slingbox connected directly to my AE.
I run the set-up wizard. I get a picture and sound. I manually configure my port settings on AE. I use 5001 for public and private and I use 10.0.1.5 for the ip address.
But when I try to activate my remote viewing it ALWAYS tells me the Slingbox cannot be reached by the internet.
A Slingbox customer service guy told me to have my internet service provider open up a port on my DSL box. But the isp guy told me it was only a modem and NOT a router.
What's more, I bought this thing four months ago expecting the software to be released a lot earlier than it was. So now I can't take it back.
I am about ready to smash it into a million little pieces.
But I don't want to do that.
Please talk me off the ledge... and help me make this work.
Thanks.
November 4, 2006 2:22 PM
November 4, 2006 4:28 PM
Thanks, but that's what the Sling customer service guy had me do. Didn't work then... doesn't work now.
Glad to know I'm not alone in this.
November 4, 2006 10:53 PM
Yer not alone. See my message in Problem with Remote viewing Airport/Airport Express
----- too many gadgets - not enough time.
November 5, 2006 11:16 AM
I know it's been less than a week... but has Slingmedia had any kind official response to this problem. Maybe it's more limited than it appears, but many of us seem to be saying the same thing: we can't get your product to work! Help!!!!
November 5, 2006 11:43 AM
I can see it now .... a new topic. Slingers that are slung.Guess I'll call support in California tomorrow when they wake up and see if they can help. Maybe then I'll start or be active in the "Happy Slingers" topic.
----- too many gadgets - not enough time.
November 5, 2006 1:54 PM
Just out of curiosity, if you Open up your Airport Admin Utility, and go to Base Station Options is "Enable NAT Port Mapping Protocol" checked?
Alvin
November 5, 2006 1:57 PM
Alvin ... yes - it's checked (did that yesterday from another post I read here) .... Didn't help.
----- too many gadgets - not enough time.
November 5, 2006 3:20 PM
well, some modems ARE routers. my dsl modem (actiontec) is also a router, and I did have to port forward through it to make the slingbox work remotely. luckily the password to get into it was something stupid like admin so it wasn't a problem to do it myself. you can tell if there is router upstream of you by the IP that your AE gets from the internet. if it is a class C like 192.168.x.x or 10.1.x.x there is a router upstream you will have to deal with...
November 5, 2006 6:55 PM
Have you tried just hooking up the Sling box direct to the modem to see if the Airport Extreme is the problem?
Just for the sake of eliminating things that could be messing things up, I would try it, if it works then we have to look at your router, if not we need to look at your modem/service and Slings software/hardware
November 6, 2006 7:26 AM
for you DSL guys that are running routers behind the DSL modem.... make sure your DSL modem is running in Bridge Mode. If not, you're double NAT'ing and getting port forwarding to work reliably (or at all) is going to be a pain in the arse.
November 6, 2006 7:59 AM
Ok ... I'll ask the question. WHAT is Bridge mode and how do you tell if your modem is running in Bridge Mode?????
----- too many gadgets - not enough time.
Moderator
- member since: 07/06/2006
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location:
Algonquin, United States
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November 6, 2006 9:10 AM
Most DSL modems are set up for Bridge Mode unless you have on that is also a router like the Actiontech boxes. Generally, if a DSL modem is a router, it will have multiple ethernet ports on it. Also, go to the manufacturer's website for the DSL modem and look up information about it. Many times you can find more info than what your ISP will provide.
Double NAT is the bane of incoming internet access. If you have SlingPlayer working with your Mac on your LAN, the problem likely is NOT one of a problem with the Slingbox.
The other thing you need to do is inside SlingPlayer do a "Get Info (command-I)" to bring up the configuration settings for your Slingbox (in the Slingbox Menu or choose edit from the Slingbox Directory). The last tab is "Information." Let that load. In there is an item called "WAN." Make sure that everything is filled out correctly such as Wan Access, Remote Configuration, SlingServer IP, etc. etc. You can't change any of this information at this screen, but if you don't see the Sling Server IP (should be 157.22.2.2) and instead it is 0.0.0.0, you have not properly set up remote viewing.
Jon
Slinging with a SlingCatcher, a ProHD, a Pro, a Solo, an AV, and a Slingbox Classic. 3 Replay TV units, a Roku Photobridge and a Roku M2000 Soundbridge, an AppleTV, a Vudu, and digital cable. www.na9d.net
November 6, 2006 9:42 AM
Instead of the way you have it configured, connect your slingbox to your router (make sure the IP address and the open port no. agree with the slingbox set-up) and connect your router to the AE. Then it will work fine.
November 6, 2006 10:03 AM
Ok ... NA9D ...... the Sling Server IP is it's address? And this is the address to set up in Port Forwarding? (5001??) I've read quite a few messages around that say the Sling IP Address is something like 192.168.0.253 (or some such).
mr1213 .... that's exactly how I have everything configured. I'll report back. Thanks!
btw ... how in the heck do you get paragraph formatting around here to work in responses? I've played with the rows of "stuff" at the top of the response message box. Something's not right. (geez ... I have more problems than a math book)
----- too many gadgets - not enough time.
Moderator
- member since: 07/06/2006
- rank: 3 of 30414
-
location:
Algonquin, United States
- 7 articles authored
- 29 forum threads started
- 2724 comments
November 6, 2006 10:38 AM
gijohn,
This website doesn't work well with Safari so that's why the editing doesn't work right!
And no, I said Sling SERVER not Slingbox. The Sling Server is the system that SlingMedia runs that has your current WAN IP and FinderID information stored. This is how you are able to connect to your box remotely. PLEASE, PLEASE do not confuse the SlingSERVER IP address with the IP address of your Slingbox. Your Slingbox IP is the IP that your port forwarding should be configured for.
What happens is your Slingbox needs to update the SlingServer peridodically with your WAN IP address. Most people have WAN IPs that are dynamically allocated. This means they can change from time to time - generally upon a reboot of the modem but other times more often as well. So in order for you to connect, there needs to be a way for your current WAN IP to be able to be obtained. This is what the SlingFinder service does. The server at SlingMedia stores a lookup table of FinderIDs and their corresponding IP addresses. So your Slingbox at home will periodically connect to the SlingMedia server and send it your current WAN IP and current SlingStream port number (ie: 5001 typically unless you change it). When you attempt connection remotely, the client software initially contact SlingMedia and sends it your FinderID (this is what happens when in the status line it says, "Locating." The SlingMedia server reports back the current WAN IP and the port to connect on (ie: 5001) and then the SlingPlayer client makes connection to that WAN IP.
Now, a couple of things can make this not happen:
1.) You don't have remote viewing enabled for the Slingbox. You need to set this up in the networking part of the assistant.
2.) You've not sucessfully tested remote viewing. I am not 100% sure, but I think you have to test remote viewing in the setup assistant for things to work properly. In order to have the box know that remote viewing is enabled, I am pretty sure that you have to pass the test in the setup assistant.
3.) Your router is blocking outward access from the Slingbox. It's not common, but I've seen people set up their routers were they get over protective and allow only certain devices on their LAN to have outbound internet access. MAKE SURE YOU ALLOW OUTBOUND ACCESS FOR YOUR SLINGBOX!!
4.) Finally, you may not have your router configured properly for incoming access. Use the port scanner on www.dslreports.com or some other tool like that to see if the port is open.
Jon
Slinging with a SlingCatcher, a ProHD, a Pro, a Solo, an AV, and a Slingbox Classic. 3 Replay TV units, a Roku Photobridge and a Roku M2000 Soundbridge, an AppleTV, a Vudu, and digital cable. www.na9d.net
November 6, 2006 10:43 AM
Jon,
Any chance you could offer a quick tutorial on updating firmware.
I've realized that my Classic is still at 1.0.19 and think that may be the root of my problems.
Thanks.
November 6, 2006 10:48 AM
Okeedokey ... at work now so won't test til I get home. Thanks Jon!
Once more quick question. With the set up mr1213 suggested (Slingbox to the router, and router to the AE) .... does port forwarding need to be configured for both the router (I have a DLink I808 AV) AND the AE (since the AE is a router also) ... or either one??
----- too many gadgets - not enough time.
November 6, 2006 10:56 AM
No, you only need to setup the Port Forwarding on the Router your Slingbox is connect to.
Alvin
November 6, 2006 11:00 AM
Ok ... all this time (since Thursday) I've messed around with <GROAN> a bunch. Probably had things so screwed up the router, AE, Modem (including my dog and wife) didn't know up from down.
My Router and AE probably didn't know which one was "in control" of everything. Hmmm ... ok .... will report my success later!
----- too many gadgets - not enough time.
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