Member
Joined: 10/10/2006
Just got off the chat with a representative of Slingbox Technical Service who was "trying" to fix a problem I have opening Slingbox in one of my computers. (It asks for my password when I try to open it, and once I give it, it doesn't recognize it)
After half-ass trying remotely on my desktop he told me to reset my Slingbox, the easy fix. I don't want to reset the box because it may affect the other two computers I use for Slingbox. Besides that, I slingbox from South America. My box is 5000 miles away.
When I told him this, he said that by using the box outside the US I was violating the end user agreement. I told him that I had clearly stated my intention to use it in South America to the salesperson in Best Buy and he didn't mention anything about violating agreements.
He told me that they were not responsible for what Best Buy says. When I told him that Best Buy is an authorized wholesaler of Slingbox he told me to go complain to Best Buy and without waiting for my response he terminated the chat.
Now, this is the first I hear about not being able to use Slingbox outside the US. I really wish they would be more forthcoming with that (and train their salesforce as well). Maybe many of the people in this very thread would not have bought the box if they knew that fact.
BUT MOST OF ALL I am dissapointed with their second rate Technical Service department. It's obvious to me that the problem is not with the box, being that my other computers can receive it fine. It's something with my computer, but this guy refused to help and was very rude.
Up until today I was very happy with Slingbox and thought of the company as being first class, but now I know that's not the case.
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