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June 27, 2007 01:04 PM

Categories: General Sling Related Discussion

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TravlinMan

Member
Joined: 10/14/2005

Let's see if Sling Media allows this post to be displayed.

 I have a problem viewing my TiVo remotely using my sling box. I have no problem viewing it on my home network. It used to work remotely.  I opened a problem ticket through the web. In the ticket, you have to put the serial number and finder ID which I did.

I received an email from Sling Support asking me for the finder ID. In the email was a copy of my submission WITH the finder ID. Also,I stated I received the connected, pending messages and them the 'starting stream' message. The stream never started.  I waited for almost an hour and nothing.  THe resopnse from support was that I had a connection problem. Well, it connected ok???

So, I sent the finder ID (even though they have it).  Next, they wanted the viewing password. I sent that. I received an email from them saying the id didn't work.  I haven't changed it since I installed the sling box. I told them that. Didn't hear from them. A week ago, I sent an email asking what the status was. Never heard from them.

I guess if I stop asking them, then there is no problem.  It looks like they are just trying to get problems off their queue and if they can't solve them, they hope you will go away...

If you expect good support when you buy a product, don't expect it from Sling Media.

Discussion:    Add a Comment | Comments 1-14 of 14 | Latest Comment

June 27, 2007 1:19 PM

First of all, this website is not run be SlngMedia.

Second, ever hear of a telephone? Why not pick up the phone and call them. They have telephone support and it's pretty good. It's pretty hard to troubleshoot something by sending e-mails back and forth.

Third, after calling them, you can also post your issue here. And us users will try to help.

The problem does not appear to be with your Slingbox since you can stream at home. You have either a port forward issue with your router or an issue with your ISP. Or perhaps your finder ID isn't being properly updated to SlingMedia. I would first verify that my FinderID is indeed correct. Then find your WAN IP using the information in this post: http://www.slingcommunity.com/comment...

Then verify that it is your WAN IP.

I would check to make sure that the port forward settings or UPNP settings of your router have not changed.

Slinging with a SlingCatcher, a ProHD, a Pro, a Solo, an AV, and a Slingbox Classic. 3 Replay TV units, a Roku Photobridge and a Roku M2000 Soundbridge, an AppleTV, a Vudu, and digital cable. www.na9d.net

June 27, 2007 1:53 PM

Hey, I would have to agree with NA9D. Problems with this nature are usually due to the router or the ISP. If you are able to view fine from home, it is not the Slingbox. You can usually rule out the router as well. How old is your router AND the modem? Some older modems just cant handle 350k per second.

Jake

View unverified member's comment - posted by BlackDragon

June 27, 2007 2:43 PM

TravlinMan,

Please give us a call at 1.877.GO.SLING (1.877.467.5464) 7AM - 7PM PST so we can more efficiently troubleshoot this with you.

Slingbox SOLO w/ ASUS Wireless Bridge streaming TiVo Series3
Zatz Not Funny!

June 27, 2007 4:53 PM

NA9D - "EVER HEAR OF A TELEPHONE?" - no, educate me...I'm out of the country and calling support and spending a lot of time on the phone due to the costs involved is not a reasonable solution. Ever call an 800 number from outside the US? Did you try when you were in Sao Paulo? In almost all countries, it is not a number which can be used. I'll call them when I'm back in the states.

The modem is a year old.  The router is new. The port forwarding is working, I can get to other apps I have at home (they're not on 5001), the port is 5001 on both ends - wouldn't get connected if the ip address and port was wrong.  I've tried connecting from different locations - was successfull a year ago when I was in Hong Kong, Singapore and Seoul.  Of course, I've upgraded the cleint whenever an upgrade was available. The SlingBox is connected at home to the router, so I am not directly connected to the SlingBox as BlackDragon suggests when accessing it at home.

It worked once for me this week for about 5 minutes and then froze when it went from 'streaming' to 'starting stream...' 

Thanks to those with all the constructive advice. 

By the way, in my humble opinion, there is no excuse for support not answering my request for a status or even suggesting I call them on the phone...

June 27, 2007 5:03 PM

Is it possible for someone at the Slingbox location to reset it for you? It sounds like something is out of wack and often a simple reset straightens everything out.

 

When I got my Slingbox I had to call support to get my remote connections working. With there help everything works as it should. I have had no complaints with them.

June 27, 2007 5:10 PM

Well, now you've given us more information. The facts are that you don't know if it will stream at home on your LAN right now. It's quite possible the Slingbox is locked up. It happens from time to time and I've seen it happen with my Pro more than with my Classic. I don't know of a way to remotely reset it. :(

Slinging with a SlingCatcher, a ProHD, a Pro, a Solo, an AV, and a Slingbox Classic. 3 Replay TV units, a Roku Photobridge and a Roku M2000 Soundbridge, an AppleTV, a Vudu, and digital cable. www.na9d.net

June 27, 2007 5:46 PM

It does sound like your box may have become frozen. The next step would definately be to have someone check it from the home location, if that is possible.

Jake

View unverified member's comment - posted by BlackDragon

June 27, 2007 6:15 PM

Since TravelinMan stated that he was able to connect but was stuck at "starting stream", this indicates that he does have power at home, does have an Internet connection, and that the Slingbox probably still has the correct configuration. What I want to know is the following:

* Can someone reproduce the issue at home BEFORE doing a reset or power cycle? If the issue is NO, then the issue is probably not with the Slingbox. You are all correct that a power cycle or reset does sometimes correct the issue. However, does the issue come back if simply power cycling?

* Is TravelinMan now at a different remote location? It is possible that the current remote location is capping the bandwidth. Perhaps that is why he was able to connect for only 5 minutes before it pooped.

* Someone does need to test the Slingbox from the States. The issue could also be how he iss being routed around the world. Perhaps he needs to do a trace-route to his home IP to see if there is any blockage.

I could go on and on all day. Lets see how my above suggestions are taken and responded to.

Jake

June 28, 2007 7:28 PM

I have just finished writing a post with a similar problem  I also can connect to my slingbox, but get no streaming.   Tech support in an effort to help me have been able to connect and get video and sound.  The kicker is that I can connect from other remote locations but cannot do so from Pittsburgh.

 

Wally L.

June 28, 2007 7:30 PM

See my suggestion above. Perhaps these issues are how you are being routed through the Internet.

Jake

June 28, 2007 7:48 PM

jfitzpa503 said: See my suggestion above. Perhaps these issues are how you are being routed through the Internet.

 

Problem is I have a 2nd slingbox in NJ and can connect to that with no problem, furthermore while in  NJ I can connect to Florida.

Wally L.

October 25, 2007 8:47 PM

I am with TravlinMan

Why they asked for something that he already sent COMMON some people does not like to read !!!!

 IF at the beggining TravlinMan provided all the info...please read it then solve the issue...

In fact it is not only here but I hate to repeat things, and I really do not like when you call some support center and they are more focus in find out who I am !!! than provide me the service....

At least this will be a lesson and we always need to improve....

<br />Peace !!!

Discussion:    Add a Comment | Back to Top | Comments 1-14 of 14 | Latest Comment

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