Hi There,
My slingbox was working fine - until the other day. I ran up the player - which promptly said "An upgrade to player 1.5 is available - do you want to install it? (recommended)".
The upgrade downloaded - installed, and then promptly said the firmware on my Slingbox needed upgrading. This it did.
It's not worked since :( Fearing the worst - and completely failing to get the slingbox to work (It'd connect but never showed any video other than a perfectly blank screen), I did a complete factory reset (back to it's original Firmware - 1.0.13) - but it still doesn't work, even from another machine that's still running Player 1.4
Symptoms are: The player shows it as available, the player connects (you get 'Contecting...' then 'Streaming...' - but you don't get any video.
If you go to configure it - you get a load of Error 0x93260013 claiming 'Box is unavailable for change. Stream is in use.' Except, it isn't! There's no other PC running the player, the 'n' red light is off - it's wrong!
Sometimes setup will get past the 'Pick a country' bit - and past the 'Select an input to configure' - right up to 'Downloading IR update...' - then bang, the dreaded 'Box is in use' message - or, if I'm lucky, an Error 0x93260001 instead.
So - it's not worked since. I'm a bit annoyed about this - the upgrade was 'recommended', and it's broken it. I've tried contacting Sling support a couple of times now - and just been given the run-around (basically, they keep sending me to the 'Sling Classic' support page - telling me the answers I need are there - when they obviously aren't.
Doing a complete Factory Reset - which should put the original firmware back (and, does appear to - if the Slingplayer can last as long to connect to it and show 'Information' - it shows firmware 1.0.13 now) - but the problem is still there.
Has anyone seen anything similar? - And suggestions on what to do next?
I have one machine running Vista (which is the machine I upgraded to v1.5 player) - and another machine running Win XP - with the 1.4 player - neither work, and neither can configure the box :(
Moderator
Arizona, United StatesI am at a loss.
I can only say what I would try in this situation.
After you reset you box, completly uninstall the slingplayer program.
Then since it's a Classic you should have the original CD that came with it.
Install from that original CD and see if it works. If it does, then uninstall player, install 1.5 and give it a try, If that works, then upgrade firmware and try it.
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I am also having problems but a little different.
It is running off Vista from home, and I run it off Windows XP also on my computer..
I get video, and at the same speed as before, however now I can't change any channels.
The problem I had first when I installed the update was that the firewall blocked it, so I fixed that problem. Then it tried connecting, but got the same error as you did. So I deleted my player, and reinstalled it using my code, and it worked, but still no idea what is wrong with the remote control.
It might be your firewall.. check that first.
If you get it to work, please let me know if your remote control works. Sounds like we are running similar systems, so would be interested in knowing how that works out.
Moderator
Arizona, United StatesWill it change channels on either the XP machine or the Vista Machine?
If not, I would recheck the Ir outputs and also re-run the A/V setup.
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Brandon C. said:I am at a loss.
I can only say what I would try in this situation.
After you reset you box, completly uninstall the slingplayer program.
Then since it's a Classic you should have the original CD that came with it.
Install from that original CD and see if it works. If it does, then uninstall player, install 1.5 and give it a try, If that works, then upgrade firmware and try it.
---
The original CD gives the same issue - on a standard XP machine.
One interesting discovery is this:
1. You run the sling player Installation Wizard - when your starting to setup the box, the 'n' lights solid red on it, and the wizard progresses...
2. You hit 'Next' (at whatever stage it gets to - this appears to mostly be 'Changing location' - but sometimes it gets further) - at this point, the 'n' on the Slingbox goes out, and it 'resets' itself.
I know it's reset itself - because my DHCP server logs an IP address request by the slingbox.
Once the network lights have setted down - re-running the setup wizard generates the same behaviour.
It looks like the slingbox (even though it's *definitely* been reset back to factory firmware, and defaults) crashes as soon as any player connects to it :(
This box is under a year old - it looks like it's going to need a warranty replacement to get out of this (in the meantime, I still can't watch TV upstairs :(]
-Tacks
I am running player 1.5 with firmware 1.0.99 with the release date of 5/31/2007 with no problems.
Just tried a friends 'non-upgraded' Slingbox (Firmware 1.0.13, Hardware v1.59.0, Player 1.4) - i.e. identical to how mine 'was' - works fine.
He can connect to it remotely, or locally - using player 1.4. Try connecting to mine to configure it, pfft - it reboots.
Whatever the firmware upgrade did - factory resetting it to the older version doesn't seem to have undone it - it's just broke.
Whilst not quite 'bricked' (as they say) - it's brain dead enough it can't be configured any more regardless of the player version connecting to it :( Time to contact sling again to get a replacement I guess :(
-Tacks
I have a Slingbox Classic as well and I hadn't used it in a while and decided to hook it back up. Right after installing the new Slingplayer of the 'Net it informed me that I needed to update my Slingbox's firmware. Now the box does the same thing you're describing. When I attempt to connect with the player software it informs me the box isn't configured and I need to do so. At that time the box reboots and the configure stalls fails.
Did you ever get around this?
Thanks,
T_R_J
Hi,
No, I haven't gotten this sorted. EU Sling support initially got back to me a couple of times - but then fell eerily silent when I asked for the box to be fixed under warranty (As it *was* working right up to the point of the upgrade - which their system recommended, and messed it up).
Not heard anything from them since (that was a few days ago) - I've got Return Receipts for my email, but no comment back from them yet.
The box itself still does the same thing. I even took it into work, and tried it with a PC a colleague has with an older SlingPlayer on - same behaviour.
I'd guess the firmware 'upgrade' messed some part of it up, that even a factory reset won't fix. This could be a 'chance in a million thing' or it could be a certain combination of firmware with a certain revision of hardware - God knows.
The upshot was - their 'recommended update' broke it, and now they don't seem to want to do anything about it.
I was considering buying a Slingbox Pro (which would apparently give me better LAN video quality) - but apart from the high price (for what it does when I already have the classic) - their lack of support has put me completely off the idea now. I'm not going to be punished twice thank you.
If you manage to get anything out of Sling support - let me know! In the mean time, I'm trying to drag out the original credit card statements and such - as the c/card company apparently offer a 'free 12 month' warranty on purchases... Hopefully worth more than the sling warranty has been so far.
So, I enter yet another week with no TV upstairs - or anywhere else :(
I'm experiencing the exact same problem as you. "Stream is already in use". Factory reset is not working and there is no way to connect to the box and load a different firmware on it. I would like to get a commandline tool to do the reset because it seems the problems lies in connecting to the video stream.
Anyway if anyone can solve this one I wil be eternally greatful. My box is located in Russia and I'm living in Abu Dhabi, so I dont have any chance of "shaking" the box in anger
Hi,
Well - I finally managed to persuade Sling support that I'd tried everything (everything I could think of - everything they suggested) etc. I'd also tried a friends box (which my Sling player could configure - even after a factory reset of my friends box) - and his player couldn't configure mine.
After all that - they agreed it was faulty, and issued an RMA. The replacement box got connected to the same LAN port, switched on - and my Slingplayer configured it, without any issues - so the old box, as I number of people suspected - was faulty.
I guess this means anyone with this issue - after you've exhausted everything else - you need to get the box RMA'd.
There must have been something in the firmware update - that on certain hardware comibinations 'broke' the box sufficiently badly, that not even a factory default (restoring factory firmware) could fix :(
I have had the same issue that happened to me. The tech said this is because the developers added the code for the SB Solo and other SB products together and the SB Solo code is causing this issue. I am waiting for a call back from Level 2 Engineers on my issue. The new firmware 1.0.39 is bad and you should not upgrade to it.
I would recommend staying where you are at for firmware until this is fixed.
I am on a SB pro. I can get Svideo working but not composite or coax.
Kevinste94116 said: I am running player 1.5 with firmware 1.0.99 with the release date of 5/31/2007 with no problems.
I was overseas when I saw the notice for the upgraded player, and when returned and installed it while on my home network it runs much slower now, and hangs at times.
I'm on XP Professional, and the same versions you mentioned now.
Before the updgrade I'd get nearly 2000mbps rates on my intranet, now if it works about 600K.
It says: Optimizin... then slows down until it halts/freezes.
In order not to crap up this thread I started my own with regard to firmware 1.0.99 for the classic. I understand that 1.0.31 screwed up your classic. Have you tried upgrading to 1.0.99 or can't you load it?
I see that one peson has been able to update to 1.0.99, but another says that slowed his streaam rate (although that could be due to ISP throttling rather than the updated firmware, so it's hard to tell).
What is the warranty on these boxes? I bought mine just as the new ones were coming out so I think it's about a year old.
If it's out of warranty does it matter since it is their firmware that screws it up? Responsible companies would step to the plate in such cases, but some do not. Please keep us up to date on how any RMA requests related to an updated firmware bricking your classic are resolved.
What I found was that Sling put the new firmware locally on your box in C:\Program Files\Sling Media\Slingbox
There are 4 or so .bin files. What you could try is doing this. Renaming the _10 or _17 (FOR SB Pro) to _39 or even _40 and see if that will fix your Slingbox. If not I would recommend removing anything 31-39.
I got a RMA and I removed the .bin to stay at the base level and my slingbox is working fine right now.
djockey21,
In an above post you indicated you have one of the new slingboxes (SB Pro). Do you have a classic also? If a singbox tech support rep is correct, as someone above has related, and the problem is due to incompatible code for the new slingboxes, then your experience with a firmware upgrade may not be applicable to those of us with the older classic boxes
I am not sure about the Classic but support did say they were rolling the same code into their firmware updates. So I am not sure if the classic update file is the same as the Pro/Solo firmware or not.
The new SB SOLO and SB Pro are using the same firmware update file. The code for the solo is causing this to break and in my opinion "A programmer" it sounds and seems like the code breaks everything but the svideo leaving me to think that the Solo is doing this. Since it only has 1 input to work with.
Just my 2 cents.
Moderator
Arizona, United Statesdjockey21 said: The new SB SOLO and SB Pro are using the same firmware update file.
Shouldn't be the SOLO should be using a firmware bin named something like this:
SlingboxSoloFwV1_0_13Hw1_0_1Current.bin
The Pro Like this
SbPbProFwV1_0_39HwV1_0_3Current.bin
did you try to add the solo FM to the Pro or vice versa and did it load?
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Brandon C. said:djockey21 said: The new SB SOLO and SB Pro are using the same firmware update file.Shouldn't be the SOLO should be using a firmware bin named something like this: SlingboxSoloFwV1_0_13Hw1_0_1Current.bin The Pro Like this SbPbProFwV1_0_39HwV1_0_3Current.bin did you try to add the solo FM to the Pro or vice versa and did it load?
No i didn't. There are different file sorry. But the code for the solo in in the SB file.
Meanwhile back to the original thread on classics, not the new Solo or Pro versions: I upgraded my player to 1.5 and it initially told me that firmware version was available and asked it I wanted to download it. Since I initally upgraded my player from my office and the box was at home and I did not want to risk a firmware remotely I declined. Being rather cautious when I got home I checked here first before applying the firmware update and found out about the problems.
Now when I start player 1.5 it tells me a firware date is REQUIRED and when I declined it will not let me start to stream. so I have uninstalled player version 1.5 and reverted back to version 1.3 - why would they REQUIRE a firware update. It worked a few times so why wouldn't they allow the combination of the new player version to continue to work with the old firware. Why would they care what combination I had to the point of not letting me continue to use it?
I see in another thread that one person's problem with the upgrade may have been due to a faulty power supply putting out 1.5 volts less than spec. Has anone with the problem checked the power supply?
The new player software is what downloads the new firmware to c:\program files\Slingmedia\Slingbox. If you want to go to 1.5 player you can install the player software and then remove the .bin files in that directory. That is what Support had me do and I have done it on 3 of my PC's inorder to stream.
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