October 6, 2007 11:27 PM

Sounds like you might have some cabling problems or the connectors that are bad. Doesn't sound like the Sling HD Connect cable since you've had that replaced. Try other cables.

November 14, 2007 11:50 AM

Ryan White said: I have the exact same issue with the Slingbox Solo - tried multiple component cables and even swapped out the Solo.  Picture is totally washed out but looks fine when "slinging"

I have the same problem, and it probably is the fault of the Pro.  I wanted to feed two TV's with the only HD source I have on my HR10 Directv Tivo.  Before the SB Pro, I had the component and audio outputs going through an amplified splitter.  I had one output going to the main HD ready TV in media room and the other going to another HD ready TV on a different floor.  Admittedly, the run to the other TV is about 50 feet, but there was no problem feeding HD programming to the secondary TV -- it was great for Super Bowl parties.  Anyway, after now with the outputs going to the amplified splitter from the dongle,  the media room HD TV is fine (unlike others in this thread), but the secondary HD TV is black and white, no color.  It probably has something to do with the long run to the secondary TV.  But because I want the SB working the way it does (tremendously, by the way), we just don't watch any HD programming at the secondary TV.

December 16, 2007 2:18 PM

I have the exact same washout problem with component video on the SOLO.  Changed all the cables which are large gauge premium cables.  The pass thru must be attenuating or otherwise distorting the Pr or Pb signal.  If I had a scope handy, maybe I could diagnose it.  Hopefully slingmedia will do that and see if this is systematic.  I have had 2 SOLOS.  Same problem with both.  My cable runs are 6 feet from DVR out to SOLO and 6 feet from SOLO to A/V receiver.

December 26, 2007 3:25 PM

Are all of you hooking up to an AV receiver before it goes to the video source?  In my case I have it hooked to an AV receiver and then to a DLP projector - have any of you tried a direct hook to the video source?  This may be the issue but unfortunately I haven't had a chance to test it yet.

December 27, 2007 10:34 AM

I have my SOLO hooked to a Denon receiver.  I have a current case # with Sling which they have escalated to the engineers.  Hope to hear back soon.

January 10, 2008 11:31 AM

GaryO said: I have my SOLO hooked to a Denon receiver. I have a current case # with Sling which they have escalated to the engineers. Hope to hear back soon.

Same washed out picture problem with my SOLO. When I put male/male conectors where the SOLO usually is, the picture is fine on TV..... remove the connectors and put SOLO in... I get he washed out color.

People who escalated the problem... what was the solution?? Mine is currently escalated too.. what can I expect? Did anything they do fix the problems? Did the replace the units?

February 5, 2008 12:30 PM

I have been discussing my EXACT same problem with Sling tech support now for over 3 weeks now and can't seem to get past the 'have you tried this, that' stage. They have been good at responding though so they do care. Google brought me here. Please find below my initial complaint to Sling (bottom) and my most recent response. If anyone out there gets a solution, please reply/post. I can't believe that this device has this issue and wasn't tested properly before going public as there must be a huge number of people with this same issue.... PLEASE read my info/responses below as I keep repeating myself to different customer service people (you are the second person this morning and over the past few weeks I have had) : Monica Vargas,Yamil,Edgar,And Mauricio I have no problem understanding/setting up the Slingbox or it's software. It is the Slingbox's pass-through ability that is simply not allowing the HD cable to display a picture on my TV (it is 'washed-out' to the point where the picture is not visible per my original statement at the bottom of this email) when the cable is connected through my A/V receiver. When the output from the Slingbox is made direct to my TV, it is fine. FYI, I just did a google search on my issue and found many others with the exact same issue using different A/V receivers and sources..... http://www.slingcommunity.com/forum/thread/24780/HD-Connect-pass-through-wash... I don't believe anyone has had the problem fixed yet. Your assistance and update on a solution is greatly appreciated. Feb 5/08 Response from Sling : Original Message Follows:------------------------Please read what I did below. The Slingbox 'works', the cables areperfect, it's just that the cable output from the Slingbox cannot berouted through my A/V receiver- they must go directly to my TV input. Ishall attempt the same with different component (HD) cables and withcomposite and S-Video cables and report back....The HD cables I am usingare of high quality (and minimum length 9feet total (3' in and 6 ' outto tv) and I see no technical reason for the cables being the issue. Do you have in your tech support database any info on others using theSlingbox with a Pioneer Elite VSX-59THX A/V Receiver that have issues?(or any other receiver?). Thanks. Randy -----Original Message-----From: Sling Media Support [mailto:Support@SlingMedia.com] Sent: Tuesday, February 05, 2008 9:50 AM Dear Randy, Thank you for contacting Sling Media support. I understand that you are having problems with the connections on your SB.Just to check if it is a problem with the SB and see if it is working fine, I would recommend you to try to use a different connection insteadof the HD, this is just for testing purposes, that way you will realize if it is a problem with the SB or maybe with the cables. ------------------------------------------------------- MY ORIGINAL Jan 14/08 Complaint: Description: Sorry, Serial # not in front of me. I am connecting my SBSolo via HD component cables. All cables are connected correction,verified dozen times. I am connecting DVR (HD comp) to SBox then out of SB (HD comp) to A/V Receiver's HD Component input. My A/V receiver then outputs via HD component to my TV. This setup won't work as it appears the SB Solo can't boost the video signal enought/properly for a picture to display. It appears all washed out for several seconds then dissapears. In order for my setup to work I need to bypass my A/V receiver all together and connect directly to my TV. This defeats the purpose of an A/V Receiver. Very dissappointed in my Sling Box if it renders my A/V receiver useless! Is there a workarouond, what are others doing, does Sling Media have a higher powered SlingBox or solution. Each HD component cable is same high-quality brand (2@ 3 feet and one at 8 feet long). Thanks, despirate as I'm leaving country soon!!

February 5, 2008 4:48 PM

RandySauder said: I have been discussing my EXACT same problem with Sling tech support now for over 3 weeks now and can't seem to get past the 'have you tried this, that' stage. They have been good at responding though so they do care. Google brought me here. Please find below my initial complaint to Sling (bottom) and my most recent response. If anyone out there gets a solution, please reply/post. I can't believe that this device has this issue and wasn't tested properly before going public as there must be a huge number of people with this same issue.... PLEASE read my info/responses below as I keep repeating myself to different customer service people (you are the second person this morning and over the past few weeks I have had) : Monica Vargas,Yamil,Edgar,And Mauricio I have no problem understanding/setting up the Slingbox or it's software. It is the Slingbox's pass-through ability that is simply not allowing the HD cable to display a picture on my TV (it is 'washed-out' to the point where the picture is not visible per my original statement at the bottom of this email) when the cable is connected through my A/V receiver. When the output from the Slingbox is made direct to my TV, it is fine. FYI, I just did a google search on my issue and found many others with the exact same issue using different A/V receivers and sources..... http://www.slingcommunity.com/forum/thread/24780/HD-Connect-pass-through-wash... I don't believe anyone has had the problem fixed yet. Your assistance and update on a solution is greatly appreciated. Feb 5/08 Response from Sling : Original Message Follows:------------------------Please read what I did below. The Slingbox 'works', the cables areperfect, it's just that the cable output from the Slingbox cannot berouted through my A/V receiver- they must go directly to my TV input. Ishall attempt the same with different component (HD) cables and withcomposite and S-Video cables and report back....The HD cables I am usingare of high quality (and minimum length 9feet total (3' in and 6 ' outto tv) and I see no technical reason for the cables being the issue. Do you have in your tech support database any info on others using theSlingbox with a Pioneer Elite VSX-59THX A/V Receiver that have issues?(or any other receiver?). Thanks. Randy -----Original Message-----From: Sling Media Support [mailto:Support@SlingMedia.com] Sent: Tuesday, February 05, 2008 9:50 AM Dear Randy, Thank you for contacting Sling Media support. I understand that you are having problems with the connections on your SB.Just to check if it is a problem with the SB and see if it is working fine, I would recommend you to try to use a different connection insteadof the HD, this is just for testing purposes, that way you will realize if it is a problem with the SB or maybe with the cables. ------------------------------------------------------- MY ORIGINAL Jan 14/08 Complaint: Description: Sorry, Serial # not in front of me. I am connecting my SBSolo via HD component cables. All cables are connected correction,verified dozen times. I am connecting DVR (HD comp) to SBox then out of SB (HD comp) to A/V Receiver's HD Component input. My A/V receiver then outputs via HD component to my TV. This setup won't work as it appears the SB Solo can't boost the video signal enought/properly for a picture to display. It appears all washed out for several seconds then dissapears. In order for my setup to work I need to bypass my A/V receiver all together and connect directly to my TV. This defeats the purpose of an A/V Receiver. Very dissappointed in my Sling Box if it renders my A/V receiver useless! Is there a workarouond, what are others doing, does Sling Media have a higher powered SlingBox or solution. Each HD component cable is same high-quality brand (2@ 3 feet and one at 8 feet long). Thanks, despirate as I'm leaving country soon!!

I've had stereo receivers handling the sound of cable boxes (and now satellite boxes) for years and years and, frankly, once A/V receivers began having video inputs/outputs on them, I always just ignored them.  I have a big Denon 5800 with all kinds of video inputs and outputs -- component and S Video -- but who cares?  They do nothing in my estimation.  Wire the video directly from the dongle to the TV and bypass the A/V receiver all together and forget it.  You'll get your good picture back to the tube and your SB will work on your computers.  And as to the idea of "leaving the country,"  that implies, I guess, that you want this damn thing to work while you're away, so you can view it on your client computer, right?  If you went through the A/V receiver with the video, does that mean that you have to leave the A/V receiver power on, like you do the satellite or cable box?  If so, yet another reason to by pass it.  My Denon A/V receiver draws, I think, 365 watts -- certainly way more than 300 watts.  Why would you want to do that when you're away.  There's nobody there listening to the audio.   It's bad enough you have to leave the computer on (which, for me, has always been true anyway -- long before SB).   I have a feeling that the only reason manufacturers put video ins and outs on these A/V receivers is to facilitate the more efficient use of the remote control for the A/V.  Big deal.

February 7, 2008 10:16 PM

MFS:

"frankly, once A/V receivers began having video inputs/outputs on them, I always just ignored them.  I have a big Denon 5800 with all kinds of video inputs and outputs -- component and S Video -- but who cares?  They do nothing in my estimation. "

Randy:

Wow I think you are nearly alone in the world on that estimation...you NEED to use those inputs if you have more than say 2-3 sources (most TV's do not accommodate more than this many direct inputs let alone switch any digital audio sources!).  Each to his own I guess...I am curious as to why you would own the 5800 if you don't use except for audio.

MFS: 

leaving the country,"  that implies, I guess, that you want this damn thing to work while you're away, so you can view it on your client computer, right?  If you went through the A/V receiver with the video, does that mean that you have to leave the A/V receiver power on, like you do the satellite or cable box?  If so, yet another reason to by pass

Randy:

To Australia and back already...I did bypass my receiver so that it would 'work'; but had to rewire/config a Wii, PS3, DVD and 3 Satellite systems to compensate.  No thanks to Sling Support yet...they do talk but offer little advice other than "I understand you have a problem...maybe your cables this and that...."  I asked them directly if they have ANY service records of people with same issue and they didn't respond.

 They did tell me to use the SB as a passthrough after my A/V receiver; of course I considered this but it's not a good solution b/c:

a) receiver would need to stay on all the time (MFS, you comment about power consumption applies here as well and I considered this and want to avoid). 

b) if someone at home is using another source then remotely I cannot watch TV if I am out of town

c) if b doesn't apply , then there is the likelyhood that the receiver would be left either OFF or on a different INPUT leaving me without contol

Q:  if (c), can I use the other IR blaster from the SBox to power on/off my reciever, and control at least the volume/mute of the receiver as well as input switching function????  Anyone know if Sling can supply the device codes for a specific-brand A/V receiver so that I can control my receiver in a way such that I can use my slingbox in the event of "c)" scenario above?????  I am fine with this solution if it's not possible that the Slingbox will work as advertised and be connected in front of my A/V receiver.......

Having said all this I do realize that I do need a workable solution that involves connecting the SB after the A/V receiver just as Slingbox support says because technically my A/V receiver won't pass the signal from the SBox via component unless it is turned on anyways.  I didn't articulate this issue well or at all since I've been in a rush to solve this.  The reason I want to solve the passthrough issue itself before the A/V control via Slingbox project is that having the SBox before my A/V receiver is the best setup because when my receiver is powered off my Slingbox is still fully functional on the network which is great(and it's input status doesn't matter) and when I am sitting in front of my TV watching it, my A/V receiver will always be powered on anyways so no need to have to develop a remote-control solution for my A/V receiver.   If someone can help with my B and C issues and question....THIS WOULD BE MY SOLUTION.  I need to go back to Sling and discuss this with them.  Hope this makes sense, I am certain others are interested in acheiving what I am trying to do- to me it seems like an easy thing to do (just need my receiver IR codes and use a virtual remote on the slingbox to control it before I use the actual Slingbox...)

Expert help please, thanks in advance....

 Randy