Categories: General Sling Related Discussion
Today, I haven't been able to connect to either of my SBs that are located in different parts of the US. I keep getting a message that SB cannot connect, however, one time it said that it can't find the Slindfinder.
Anybody?
KingWeb
Yes, there is a serious problem with the network today. Seems to be at via.net. The final leg to the Sling server.
SlingPlayers are jammed into a "Locating ..." mode ... not sure exactly when it started. We can register a SB in Europe but cannot go to them without using Static (or DHCP) IP addresses.
I am surprised only two have commented thus far.
R
dziny
Ok, clever bu88er, tell this naive person how to get SPlayer to alter where it looks for the Slingplayer. I have the IP of my box but how do I set it up?
R
I can not even connect using the direct connection..this problem has to be pretty serious
i have two units that i can't access and the football game is coming up - come on slingbox!!!!!!!!!!
This stinks I want to watch the vikes and the west coast networks are making me watch the packers blaaaaaa.
Mi Stro
Not sure why ... I have connected just fine directly. If you specify in SP that you are connecting direct ... you should get in. Are you sure your SB is on DHCP or static? Where are you getting your ip from?
Based on what I've heard and read - this problem IS serious - but itseems to be via.net not Sling.
R
If you know IP address of your slingbox, just click on your slingbox and "edit". Them check the direct connection and enter slingbox IP. I presume that you kept the port number - should be 5001. This should work as it does not use the finder ID service. I have 2 remote slingboxes and it works for both.
dziny, Thanks for the tip. I'm an ocean away from my slingbox, and I don't know the IP address. I have people at the slingbox location. Any advice on how to discover what the IP address is? Thanks! DBN
Have them go to http://whatsmyip.org/ and plug the IP into that Slingbox's properties for a direct connection.
Mine are working with a direct right now, but the finder is down.
Are you sure that its not something that Slingmedia skrewed up themselves? The reasion I ask this is because PINGs and TRACEROUTEs to srs.slingmedia.com look compleatly normal. There is not even anything thats timed out! I have been unable to locate any of mine, either as of at least noon EDT.
What gripes me is that Sling Media did not put this on thier website. if they know there is a problem with the finder Service then why don't they post that on their website so we know?
I called my daughter and she connected jsut fine, but I am over here in our French property and i can't connect at all. I wasted a lot of time and had a lot of frustration with this. If they would ahve jsut put up a notice I would have taken it in stride. Sure sucks on during football season though.
Yeah I wanted to watch the Green Bay Packers today, what a bummer!
I have been having problems this evening connecting from the netherlands to Waqshington DC It eventually did connect but stays in the steaming mode. It never goes to optimization. I shut it off once and then couldn't get it back for an hour. I willnot shut it off agian so I can wathc the Patriots game
Wow, I just wasted hours trying to debug this from my end. Sure would have been good for the main web pages (from which I downloaded all the new software, referenced the router configuration info, etc.) had some notice that this essential part of the configuration equation was simply out to lunch.
You guys owe me 1/4 of my Sunday back.
-Ric
RicBret,
I am with you there. Why don't they post this on their website?
I called my daughter who was grocery shopping. She made a real effort to hurry up get home and then she connected. We did pne calls and chats, basically jsut wasted a heck of a lot of time.
I did go to www.SlingMedia.com specifically looking for an outage notice and there was none.
Everybody here should go to Sling media support pages and send them an e-mail (i already did this) and request that when they have a Finder Outae they post it on their website. They need to hear from us on this.
Sorry, guys, but from the experience I have seen in 2 years of support with Sling, with support both in the US and Europe, this is par for the course.
They grew too big, too fast, and while their box may be awesome, their support sucks. My most recent (and ongoing RMA) proves to me just how bad they really are.
So I would not expect them to post anything.
But the fact they're STILL down ... single point of failure. Never heard of ping products. This is REALLY EMBARRASING for them.
Besides it's Sunday!
R
Yeah, overall I've been really happy with the service. However, this is pretty lame. A single point of failure takes them out?
And just think how many users out there aren't checking the chat boards and are continuing to work over their networks, their port forwarding, etc.
And given how friendly the service is most of the time, it doesn't take a lot of net config knowledge to set up, so their user base is probably at the lower end of people who should be manually reconfiguring their network. The upshot is that many folks are probably screwing up home network settings that they otherwise wouldn't touch, and will probably end up affecting the performance or security of their systems.
Hope I'm wrong there, but if not that's pretty bad.
-Ric
Hi all, New to the forum. My parents just connected a Slingbox to their tv in PA while I'm in the UK. As a new user, I find this really disappointing - especially on a Sunday when footbal is the sole reason I asked them to get the Slingbox! Luckily Pittsburgh isn't playing today. Would have been nice to catch the other AFC games though. I assume I'm having the same issue as everyone else. The viewer just hangs in 'locating' mode without ever streaming or optimizing. Fingers crossed it's resolved soon.
Yep, those are the symptoms. And it's a "local" problem as well. I'm in California.
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