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December 15, 2007 12:52 PM

Categories: Routers / Networking Hardware

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alldough

Member
Joined: 12/15/2007

hello. hope someone can help because tech support has not been able to. have classic box and it was up and running for a some time with no problems. one day it goes down. i call tech support and they say that it is power adapter. 1 week later it arrives and i call tech support again. no fix. techie says that i have a bad box. so isend it in for a replacement. during the time i am waiting i replace linksis router, which was giving me problems, with a dlink. the new bow arrives and still no fix. i am at wits end and was wondering if someone here can help.

symptoms:

no network light but power light ok

the router does not recognize/see box

any solutions????

aldo

Discussion:    Add a Comment | Comments 1-5 of 5 | Latest Comment

Floyd Avatar
Member
December 15, 2007 4:00 PM

Are you using the IP address or the Finder-ID?  If you have not tried the IP address, give it a try.

Floyd

bounderboy Avatar
Moderator
December 16, 2007 8:32 AM

It sounds a lot more fundamental than a finder ID if the Network light doesn't light..

Reset your sling box and let us know what happens when you connet your Slingbox directly to the router for the first time. 

Make sure your aren't connecting through wireless or wired bridges etc..  Also let us know about your setup there..

Only UK Based Moderator on Sling Community....Please don't PM me technical questions.

View unverified member's comment - posted by BlackDragon

BlackDragon
December 16, 2007 6:26 PM

*** Deleted By Moderator ***


Generic Member Avatar
Member
  • member since: 12/23/2007
  • rank: 12727 of 27627
  • 2 comments
December 23, 2007 9:41 PM

I am experiencing the same problem.  I haven't been able to connect to it since I updated (or tried to update) the firmware.  The network light does not come on.  (And it's not lit on the router either.)

I tried a different port on the router.  I tried a different Ethernet cable.  I powered off and on the SlingBox.  I tried to reset the SlingBox.  And still no link light.  It seems to be a Layer 1 issue.

I have a SlingBox classic.  I had this problem once before and Tech Support said that it was that the firmware had problems with my batch of SlingBoxes.  They replaced my SlingBox and it was running like a champ until now.  I'm off from work this week, so I'll call them during their business hours.

I'll let you know if I get any additional information from Tech Support.

 <UPDATE Dec 24> Well, after going through the troubleshooting steps with Tech Support, they gave me an RMA and I'll be getting a replacement unit.

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