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March 25, 2008 01:11 AM

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asf123

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Joined: 03/25/2008

Hey. I just finished setting up my Slingbox Pro at home with an HD Connect. It is on a wireless network (using SlingLink) and the router in my house is a new Netgear one which is supposedly very good. Right now I am away and the video quality of my Slingbox is very poor. It isn't horrible, but looking at other people's screenshots I can tell that it is below what it should be. Especially HD channels, which don't appear to be in HD at all. I have a Tivo Series3 at home connected to the Slingbox, and the things recorded on that are poor quality too. I spoke to customer service, and updated all of the firmware. Here are some screenshots:

Regular cable show... 

 Regular cable channel

Cable show with Tivo info...

"HD" show...

Tivo main screen...

 

Any advice on what to do / what might be wrong? Thanks very much for the help. 

Discussion:    Add a Comment | Comments 1-8 of 8 | Latest Comment

March 25, 2008 2:36 AM

The quality is what I would expect to get running remotely. There are a few things that I I noticed with your captures.

1. Your connection speed varies from 278k-1222K. With these speeds, you'll only get the 320x240 resolution. What is your upload speed at your location?

2. Your first two screen captures are in the 4:3 format. That means those channels are not HD.

3. What kind of service do you have connected to your Tivo Series 3? And how are you connecting to the Slingbox? The HD Connect? If so, why is your signal 4:3 in some windows and 16:9 in others?

March 25, 2008 10:06 AM

Thanks for the response, Phil. Here are some answers to the points you brought up:

1. I don't remember exactly right now (since I'm away from my home computer) but if I remember correctly the home upload speed was somewhere between 1200 and 1500. Does that sound right?

2. I manually changed the screen format in my Slingplayer. You are correct: those first two screens are not HD, but are regular cable (SciFi, to be exact).

3. The service I have connected to my Tivo Series3 is digital cable w/ HD (specifically, Optimum Online TV). I am connecting to the Slingbox through the HD Connect but, as I mentioned, manually changed my SlingPlayer format depending on whether I was watching HD or regular TV.

Any thoughts?

March 25, 2008 10:41 AM

1500 Sounds like a possible number for your upload speed. Do a speed test to get an accurate reading.
http://www.dslreports.com/stest

I would say that 1500 is maybe, barely, just might be enough to get 640x480 resolution. Which would be the max resolution you can get out of a Slingbox Pro. If you do have that speed. Try setting the resolution manually to 640x480 in the Slingplayer software. If it stutters constantly, you don't have enough bandwidth to do it.

Now, what doesn't make sense to me is your statement that you manually changed the Slingplayer format to be either 4:3 or 16:9 depending on what you were watching. The reason I question this is because, the Slingplayer streams what you're feeding it. And if you are connected to an HD television, then the stream going from your Tivo to the Television would only be 16:9 And you would get grey/black bars on the sides of any signal that was 4:3 or a stretched picture. And as evident in your captures. You have neither. That just doesn't make sense.

March 25, 2008 10:56 AM

Hmm, yeah that is strange. At home, my TV changes the format on its own depending on what I'm watching. How can I make it that my SlingPlayer do that, too? Also, I tried manually setting the video quality. I tried out 640 x 480 and it seems to be working well. It still isn't as clear as I've seen on other snapshots online (it's still fuzzy), but it's better than before. Any ideas on how to further work with configurations?

March 25, 2008 11:04 AM

All you can do is crank the settings up. Keep going till it starts stuttering then back off 10-20% to allow for other internet traffic at your slingbox location. Sounds like you've got it under control now.

March 25, 2008 2:28 PM

Thanks for the help. So just two more clarifications...

1. Any idea why the aspect ratio isn't changing itself?

2. In the encoding preferences, I just want to make sure what certain things are before I pump them up. First, for bit rate, how high should I go? Next, what are: i-Frame interval, audio bit rate and video smoothness? I know what smoothness is obviously, but should I just crank al of those up?

Thanks a lot for the help, I appreciate it.

March 25, 2008 7:01 PM

1. The Aspect ratio on the slingplayer doesn't change itself.

And for that matter, it shouldn't change on your Tivo either. Usually, people have a single output from the tivo. If you have an HDTV then that output is 16:9. So, the Tivo presents you all the signals from the cable provider to the TV as 16:9 in some fashion.
HD Channels are already 16:9
SD Channels are 4:3 so they are either stretched to fill the screen, scaled to fill the screen or left in their normal aspect ratio and have black/grey bars on the sides to compensate.
Do you see any of these?

2. BitRate - The higher you can go the better. This is the amount of compression in terms of the video data coming across.

i-Frame - Every once in a while, the slingbox will send a full frame across the network, This prevents images from smearing. The way temporal compression works is this... The Slingplayer analyzes the whole screen and sends you what it thinks you need only, to save on bandwidth. So, for instance, A news reporter scene would send only his head if he is talking and the rest of the image is static. While a Sports show would need to send you everything all the time because the camera is moving. Since it is dependent on the shows you are watching, You're going to have to experiment with this setting.

Audio Bitrate - Now.. This is where you can save a bit. This is the amount of compression in terms of the Audio. Imagine listening to a 60k MP3 vs. a 320K MP3. The higher the number the better the sound quality, but you may not care about the sound as long as it is good enough.

May 30, 2008 6:30 PM

You can get the fastest Internet speed at the Slingbox location, but that does not means that you will get a good quality while you connect tot he Slingbox remotely. The upload speed is important at the Slingbox location but if you are at a remote location the download speed is required.

Upload= send the signal to a remote location
Download= recieves the signal from you home network

So, let's say that I'm in a Hotel getting low bit rate,even if I have the fastest Internet speed at home I will get the same issue because the download speed at the Hotel is not appropiate to get an expected video quality because the download speed at that location is too poor. The optimal Internet download(hotel) and upload (home) is 800kbps to get a good video quality, the minimum is 256kbps as the official website states(128kbps for mobiles). Sonetimes the Internet services at remote location is overloaded.

Let There Be More Light

Discussion:    Add a Comment | Back to Top | Comments 1-8 of 8 | Latest Comment

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