Member
Joined: 07/07/2008
Howdy all,
I've had fairly consistent crashing from the SlingBox over the past year. At one point it was happening 2-3x weekly, recently it seems like 1-2x monthly, with an occasional longer run. Near as I can tell, it always occurs while watching the stream and making several remote inputs. The connectivity is lost, and the SB simply drops off the network-it can no longer be pinged. Once this happens the only solution is a powercycle.
The SB was already replaced once, this is when the behavior went from 2-3x weekly to 1-2x monthly.
Support have suggested that this can happen with an ethernet cable in excess of 10 feet between the SB and router. In this case, the SB is connected to a 10/100 switch, which is in turn on a ~50ft run to the dsl router-their claim is that the 50' run from switch to router is a potential cause. Other devices on this switch remain available with no issue when the SB dies-in fact, I have setup a ubuntu laptop on said switch with an x10 serial connection to bounce the SB remotely when this happens.
I've found one other thread which discusses this claim. Frankly, it smells of support monkey grabbing at straws(having spent 2 years at Apple's escalation support desk, I saw a lot of those), which was the general consensus of the other thread. But I'm willing to give the benefit of doubt here, hence this thread. So, what's the story? Is this an offical SlingMedia position? Or is this folk wisdom and waving of a dead chicken?
Here's the other thread on this for posterity's sake:
http://www.slingcommunity.com/forum/thread/11724/maximum-ethernet-cable-run/
Previous Thread
RSS
