Where would they go for that. This is the first time setting this thing up and it is like the blind leading the really blind. If you can step by step it that would be much appreciated.

So I need to have uninstall and reinstall?

Phil,

Thanks for your replies. Here is a little more detail. I had the program loaded on a computer in Japan before I left and set everything up according to the Wizard. I don't have a manual. So do I need to uninstall the program from the Japan computer and reinstall and have my father in law click remote viewing or is there a way he can go into the player and turn it on. Thanks.

Phil.

I turned off my firewall and still got an error message. So I think I need to do the hard reset you suggest. I have not tried this on another computer except the one in Japan and that one is connected directly to the router. I am not 100% sure I enabled remote viewing but I am pretty sure. I will let you know what happens thanks.

Dirk