July 18, 2009 10:07 PM

The only other info I could find was that. This was reported while the 2.0 Beta testing was going on. And seemed to be resolved with an update of the application. The post didn't say anything about FW. So maybe Matt or BC could check on this.
Just for the heck of it. I just went into the setup wizzard and I was able to access all the Devices in the hardware Lists. No error message.

July 18, 2009 10:33 PM

Well the software on the desktop has the same issue, the remote is grayed out. So either it's a firmware thing, or the software doesn't like the older hardware model. Time will tell at this point, whether Sling finds and implements the fix or some user does :)


As far as I know, the update went through on mine too, i remember is saying success. I didn't reboot it until much later when I decided to try and do a total reinstall.

July 19, 2009 12:03 AM

I rolled my firmware backwards. before I did, I used a hex editor to change the date or version to a newer version. So when I started slingbox it would think it had the latest version. I installed the old version of slingplayer from my disk. ANd they didnt work.
I believe I still have the files if anyone wants to give it a shot, maybe another direction.

July 19, 2009 9:29 PM

bryanod said:

If you re run the setup and select a different remote does that help?

It might be your have new sling software and old firmware

The news software won't run without a firmware update, when I got the new software it made my install the new firmware.

You can't select any remote/box. That's the problem. It says the box isn't made for use in the USA, therefor you can't select any specific cable box/tivor/dvr make.

July 19, 2009 9:55 PM updated: July 19, 2009 10:08 PM

Dustin said:

bryanod said: If you re run the setup and select a different remote does that help? It might be your have new sling software and old firmware

The news software won't run without a firmware update, when I got the new software it made my install the new firmware. .

Uninstall the software on the desktop do not save the settings

Delete the sling out of you sling accout at https://slingaccounts.slingmedia.com/Accounting/Web/Account.html

dl the slingplayer fresh and install

July 19, 2009 10:22 PM

I have the same problem since about 1 week now. I have the Sling Pro model...

July 19, 2009 11:18 PM updated: July 19, 2009 11:20 PM

Chris_M said: So earlier today I did a full uninstall with do not save settings selected and created a new sling account. When I installed the player I was able to choose my comcast dvr and I no longer see the wrong country messages but the remote is still grayed out.

Great Chris,

Thats progress no? Try setting up a Comcast remote as its a old ir code

remember comcast uses the same remote for all its boxes. 

1.  In the sling player goto sling setup assistant

2. select configure video sources and with the connection you use highlighted click next

Here select stand alone pvr your zip and comcast service. click next

3. here select comcast as the maker and dct2000 as the model . test these settings

When you look at your new remote it looks just like a comcast remote

July 19, 2009 11:54 PM updated: July 19, 2009 11:57 PM

bryanod said:

Dustin said:

bryanod said:

Dustin said:

bryanod said: If you re run the setup and select a different remote does that help? It might be your have new sling software and old firmware

The news software won't run without a firmware update, when I got the new software it made my install the new firmware. .

Uninstall the software on the desktop do not save the settings Delete the sling out of you sling accout at https://slingaccounts.slingmedia.com/Accounting/Web/Account.html dl the slingplayer fresh and install

I've done it all. I've installed it on a PC that never had the software. Trust me, the firmware has a bug that is screwing up older models it would seem. If you read up, it was apparently reported in testing.

Your remote is not stored in your firmware, however all remotes are.  So help me help you. Your remote is stored in your sling account delete it.  You might have a error on your sling where that remote is stored so lets trouble shoot that.

I have deleted my sling box off my account, however my account shouldn't even matter honestly. If you reset the slingbox and delete the software, the registering of a new account comes much later in the set up.

I just deleted my account, my software, etc

On the very first screen of reseting up the sling box , step 1, it says "This slingbox is not originally designed to be used in the USA."

Step 2 is creating a sling account. So before I even get to a sling account, I'm screwed.

THAT is the issue I believe. The firmware screwed something up. Because it says the box can't be used here, I cannot set up any cable/tivo/dvr box. It won't let me because it thinks there is a compatibility issue with the country I'm using the box in.

It's like trying to use a PAL DVD player in the US with US DVDs, if that makes any sense

July 20, 2009 12:00 AM

I can't lol, I don't have the UK software! I don't know how we even got to that point :-\ Did bringing up pal confuse you?

July 20, 2009 12:32 AM

I have deleted and downloaded it many times, it's the same result every time. I have downloaded on my Mac and it's a not go there too. I didn't download the wrong country software.